Data Protection Policy – Arcadia Archive

1. Introduction

At Arcadia Archive, we take the protection of personal data very seriously. This Data Protection Policy explains how we collect, use, store, and secure information provided by players and users of our video games, platforms, and related services. Whether you purchase games, participate in online tournaments, or engage with our community features, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. By using our services, you agree to the practices described in this policy.

2. Scope

This policy applies to all personal data collected from players, customers, and users of our video games across all channels, including online platforms, websites, mobile applications, customer support interactions, in-game communications, and events. It covers both digital and physical forms of data collection and applies to all employees, contractors, and third-party service providers acting on our behalf.

3. Personal Data We Collect

  • Identification Data: full name, username, nickname, date of birth.
  • Contact Details: email address, phone number, mailing address.
  • Account Information: login credentials, security questions, subscription status, preferences.
  • Payment Information: billing details, transaction history, and purchase records, handled securely via certified payment processors.
  • Gameplay Data: achievements, scores, multiplayer activity, in-game purchases, and player interactions.
  • Device and Technical Data: IP address, device type, operating system, browser type, VR headset or console identifiers, connection data.
  • Communication Data: emails, chat messages, support requests, feedback submitted through services.
  • Marketing Preferences: consented communication preferences for newsletters, promotions, or event notifications.

Sensitive personal data, such as biometric information, is collected only with explicit consent and solely for gameplay or safety purposes where necessary.

4. How We Use Your Data

  • Service Provision: delivering and maintaining video games, platforms, and downloadable content.
  • Account Management: creating, securing, and maintaining player accounts.
  • Gameplay Functionality: saving progress, achievements, and multiplayer interaction data.
  • Customer Support: responding to inquiries, troubleshooting, resolving disputes.
  • Event Management: registering participants, tracking results, awarding prizes in tournaments or events.
  • Marketing and Communication: sending updates, promotions, event announcements with consent.
  • Analytics and Improvement: analyzing user behavior and gameplay data to enhance experiences and optimize performance.
  • Legal and Security Compliance: preventing fraud, enforcing terms of service, ensuring network security, meeting regulatory obligations.

5. Legal Basis for Processing

  • Contractual Necessity: to deliver services requested by users.
  • Consent: for marketing communications and optional features.
  • Legitimate Interests: for service improvement, security, and operational efficiency.
  • Legal Obligation: to comply with applicable laws and regulations.

6. Data Retention

Personal data is retained only as long as necessary to fulfill purposes outlined in this policy or comply with legal obligations. Once no longer needed, data is securely deleted or anonymized to prevent unauthorized use.

7. Data Sharing

  • Service Providers: hosting, payment processing, technical support, analytics.
  • Event Partners: tournament management or community events.
  • Platform Partners: enabling cross-platform play or features.
  • Legal Authorities: when required by law or to protect our rights.

All third parties are bound by confidentiality and data protection obligations.

8. Data Security Measures

  • Encryption for sensitive information during transmission and storage.
  • Access control restricting data access to authorized personnel.
  • Regular system monitoring and security testing.
  • Secure storage solutions and regular backups.
  • Staff training on proper data handling and protection procedures.

9. International Data Transfers

If data is transferred internationally, we ensure adequate protection through contractual safeguards, encryption, and compliance with applicable regulations.

10. Your Rights

  • Access your personal data.
  • Correct or update inaccurate information.
  • Request deletion of your data, subject to legal requirements.
  • Restrict certain types of processing.
  • Object to processing for marketing purposes.
  • Receive data in a structured, machine-readable format for portability.

Requests can be submitted through official communication channels, with identity verification as needed.

11. Children’s Data

Our services are intended for users above the minimum legal age. We do not knowingly collect personal data from children without parental or guardian consent. Any inadvertently collected data will be promptly deleted.

12. Policy Updates

This policy may be revised to reflect technological changes, business practices, or legal requirements. The most recent version will be communicated through official channels, and continued use constitutes acceptance of updated terms.

13. Contact Information

For inquiries, concerns, or to exercise your rights, please contact the Data Protection Officer or support team at Arcadia Archive.