Refund Policy – Arcadia Archive

At Arcadia Archive, we are committed to delivering high-quality video game experiences for all players. While we strive to ensure every product meets our standards, we understand that there may be occasions when a purchase does not meet your expectations. This Refund Policy outlines the terms under which refunds may be requested, processed, and any limitations that apply.

By purchasing a video game, digital content, or related service from Arcadia Archive, you agree to the terms of this policy.

1. Refund Request Period

Refund requests must be submitted within 14 calendar days of the original purchase. Requests submitted after this period are generally not accepted unless exceptional circumstances apply, such as a proven technical defect preventing gameplay.

2. Eligibility Criteria

  • Digital games must not have been played for more than 2 hours in total.
  • Physical games must be returned in original packaging, sealed and undamaged. Opened products may be refunded only if defective or missing components.
  • Pre-order games are refundable before the official release date. After release, standard refund criteria apply.
  • Proof of purchase, such as a receipt or order confirmation, is required.

3. Non-Refundable Items

  • In-game purchases, consumables, virtual currency, or microtransactions once delivered.
  • Downloadable content (DLC) and expansion packs after activation.
  • Games that have been played beyond the 2-hour limit for digital products.
  • Promotional, discounted, or clearance items marked as final sale.
  • Activation keys that have been redeemed.

4. Technical Issues

  • Contact our support team within 7 days of experiencing the issue.
  • Provide relevant details, such as error messages, screenshots, or descriptions of the problem.
  • We will attempt to resolve the issue before issuing a refund.
  • If the issue cannot be resolved, a refund will be approved.

Note: Issues caused by incompatible hardware, third-party software conflicts, or improper system configuration do not qualify for refunds.

5. Subscription and Online Services

  • Refunds are available within 14 days if the service has not been accessed.
  • Once any feature, such as online multiplayer, cloud saves, or downloadable content, has been used, the subscription is considered active and non-refundable.
  • Refunds for automatic renewal charges may be issued within 7 days of the renewal if the service has not been used.

6. Bundled Purchases

  • Refunds will be issued only if all items in the bundle meet refund eligibility criteria.
  • Partial refunds for individual items within a bundle are not provided unless legally required.

7. Accidental or Duplicate Purchases

  • Contact our support team as soon as possible, preferably within 24 hours of purchase.
  • Refunds may be granted if the product has not been downloaded, activated, or played.
  • For duplicate purchases, a refund can be requested for one copy of the game within the standard 14-day period.

8. Pre-Orders

Pre-ordered games are eligible for refunds before the release date. After release, the standard refund conditions apply, including the 2-hour playtime limit for digital games.

9. Physical Returns

  • Items must be returned in their original condition, including discs, cases, manuals, and any promotional material.
  • Customers are responsible for return shipping unless the product is defective or incorrect.
  • We recommend using a trackable shipping method for returns.

10. Refund Processing

  • Funds will be returned to the original payment method within 7–10 business days once approved.
  • Processing times may vary depending on your bank or payment provider.
  • If a refund to the original payment method is not possible, store credit may be offered.

11. Abuse of Refund Policy

Repeated refund requests without valid reasons, fraudulent claims, or intentional misuse may result in denial of current and future refund requests, account suspension, or restrictions on purchasing digital content.

12. Legal Compliance

This Refund Policy complies with applicable consumer protection laws. Customers may have additional rights under local laws, including extended refund periods or specific guarantees, which will be honored in full.

13. Contact Information

For any questions or refund requests, contact our customer support team with your purchase details. We are committed to fair, transparent, and timely resolution of all refund requests, ensuring a positive gaming experience.